See How Our Clients feel about tec5USA

1. What problem(s) were you trying to solve with our product or service?
Low-level determination of inorganic components (nutrients, toxic compounds) in environmental water samples

2. What made our product or service stand out from other options?
Ability to perform low-noise measurements in high light level conditions. Well-engineered and efficient data collection interface.

3. What made you happiest about working with our company?
High level of performance and robustness of the MMS spectrometer.

4. What have you been able to achieve since using our product or service?
The MMS spectrometer has been key in allowing us to expand our business to the environmental analysis market. FIAlab has increased sales by about 60% since starting to use the MMS spectrometer.

5. What has exceeded your expectations since working with us?
The ability of the MMS to address all of our low-level detection requirements. I expected it to handle most of them, but so far it has performed well in every single application we have used it for.

6. What's the main reason you recommend our product or service?
The high level of performance of the MMS spectrometer.

7. What would you tell someone who's considering our business?
I can recommend tec5 products without reservation. They have been designed for high performance and robustness. In the few cases where technical issues have arisen, the tec5 support team has been able to work with us to resolve them.

8. Was there anything we could have done differently?
Not really. The only thing I've seen with the MMS is that linearity (stray light) could be a little better to extend the dynamic range. But that is a minor downside in an otherwise great product.

1. What problem(s) were you trying to solve with our product or service?
We needed a high-resolution spectrometer in our application and tec5 was chosen.

2. What made you happiest about working with our company?
They are very engaged with our account. They are a conscious supplier that provides technical support for the Onto team.

3. What has exceeded your expectations since working with us?
Account support from the top-line down. The focus of the team on our account.

4. What's the main reason you recommend our product or service?
The tec5 products meet the engineer application that we need.

5. What would you tell someone who's considering our business?
They are a company that would do all they can to support you on a commercial basis.

6. Was there anything we could have differently?
The biggest challenge is the extended supply chain. A lot of the key technology comes from a company in Germany and that company has more control of them. That means the long lead time they sometimes have to go out and buy things. Although they have made orders based on forecast rather than physical orders to minimize the situation.

1. What problem(s) were you trying to solve with our product or service?
The technology they put together, that along with the pricing, and availability work hand in hand. Delivering what they’ve promised on time.

2. What made our product or service stand out from other options?
Difficult to make changes beneficial to the technology. Works with our instrument. Makes it easier for us and we can save money.

3. What made you happiest about working with our company?
In terms of support or issues. Very receptive to any needs we have. It makes it easier for us to set up orders. We expect shipments every month and get it. Communication is open and unmatched. If there are issues, we know early enough to make adjustments. They reach out and let us know what we can and cannot do. Communication Proactivity.

4. What have you been able to achieve since using our product or service?
We are able to meet our supply, demand and sales objectives based on the products we receive from tec5. Hitting and exceeding our goals annually.

5. What has exceeded your expectations since working with us?
Any vendor that can make my life easier deserves their praises to be sung. They make my job easier because I can count on what they’ve promised. I don’t need to follow up.

6. What's the main reason you recommend our product or service?
Dependency. No need to figure out or troubleshoot. Very rare issues. Always addressable.

7. What would you tell someone who's considering our business?
Go for it. They can expect good service, good quality, technical expertise to back it up.

8. Was there anything we could have differently?
Yearly negotiation contracts. Annually there is work around the main component in the system.